Contact Us About Casino Reviews and Editorial Queries
Need to get in touch with the team at Casino Info Au? Here’s how to reach us.
What to email us about
Our editorial team handles enquiries on the following topics:
- Corrections and factual updates — spotted an outdated bonus, a broken link or an error in one of our reviews? Send us the page URL and details of what needs fixing.
- Editorial questions — questions about our review methodology, rating criteria or how we select the casinos we cover.
- Partnerships and advertising — collaboration proposals, media enquiries and business development.
How to reach us
Email us at [email protected] and include as much detail as possible: the page you’re referring to, screenshots where relevant, and any reference numbers or timestamps that help us locate the issue quickly.
We aim to respond to all legitimate enquiries within two business days. If your message concerns a factual error in a published review, please put "Correction" in the subject line so we can prioritise it.
Important: we are not a gambling operator
Casino Info Au is an information and review resource. We do not operate any casino, hold player accounts, or process deposits and withdrawals. If you have an issue with a specific operator — withheld winnings, unauthorised charges, or a blocked account — contact that operator directly. For operators licensed in Australia, you can escalate complaints to the relevant state or territory regulator; check the licence number against the regulator’s public register rather than trusting footer badges alone. If you are dealing with an offshore casino, be aware that Australian consumer-law recourse, ombudsman access and court jurisdiction generally do not apply, and Australian authorities will not assist in recovering funds — keep screenshots, reference numbers and timestamps if you pursue a complaint.
Gambling-related concerns are handled elsewhere
If gambling has become a problem for you or someone you know, this is not the right place to write to. Our editorial inbox cannot provide support or counselling. Instead, contact a dedicated gambling help service. Australian residents can register with BetStop, the National Self-Exclusion Register, which blocks licensed online wagering operators. Note that BetStop does not cover offshore casinos — it will not close or prevent offshore accounts. Registering or excluding yourself from offshore sites must be done separately with each operator, and be aware that deposit limits and responsible gambling tools at offshore casinos are settings controlled by those operators, which may not connect to Australian tools.
For more information and support resources, see our Responsible Gambling page.
Before you write
Please note that we do not respond to requests to remove factual content, promotional demands disguised as corrections, or enquiries about individual gambling accounts. For tax questions relating to gambling activity that starts resembling a business, consult a qualified tax adviser.
We read everything that lands in our inbox and appreciate readers who help keep our content accurate.
Last updated: 24 September 2026